Logan McKenzie
Customer Support Specialist at Linq
Based in Pflugerville, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Pflugerville
Industry
Education Administration Programs
Company size
372
Contact information
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l•••••••@linq.com
Phone
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Background
About Logan McKenzie
Analytical professional with experience in Logistics and SaaS spaces, specializing in team leadership and process development. Worn many hats in my roles. Successfully hired, managed, and developed a team of 20 frontline agents for a newly developed platform, collaborated cross-departmentally and with external stakeholders to resolve key issues, and deployed guidelines and SOP's to enhance customer experience. Proven track record in handling escalated service issues and improving user experience outcomes.
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