Logan Munro

Background

About Logan Munro

I am a banking executive with deep experience leading customer strategy, growth, and experience across large scale, multi channel financial services environments.My career has focused on shaping how customers engage with the bank, spanning physical distribution, digital channels, and end to end customer journeys. I have led large teams and complex business units with accountability for customer outcomes, commercial performance, and transformation.I bring a strong track record of: • Designing and executing customer led growth strategies • Leading customer experience across digital and physical channels • Improving customer acquisition, engagement, and advocacy at scale • Delivering transformation of customer journeys, service models, and distribution • Embedding customer centric culture and aligning teams to customer outcomesI have operated across national, regional, and digital leadership roles, consistently improving customer outcomes while delivering commercial performance and organisational capability.