Logan Narasiman

Background

About Logan Narasiman

Passionate candidate who specializes in managing, leading, and motivating a team of support helpdesk and infrastructure support engineers to deliver excellent technical/non-technical support with customer oriented service, satisfactory outcome, and an outstanding problem solving skills while possessing personalized communication skills with various level of clients,vendors and stakeholders. Personalized Skills - COMMUNICATING with various level of clients, vendors and organization management team from various industries- ASSISTING in IT operations in the absence of in house IT Manager related to handling projects, requirement studies and other related tasks- MAINTAINING policies and standard procedures related to monitoring, tracking, and coordination of helpdesk and end user computing support activities- ESTABLISHING & MONITORING service level targets/benchmarks and measure performance against those benchmarks- DEVELOPING and maintaining comprehensive documentation, including operations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides, FAQ and support materials- INTERACTING effectively with customers and stakeholders of various level to assess support needs, assist in the identification of technology needs, and respond to customer service concerns accordingly- SUPPORTING equipment, services, software purchases and implementation, and manage inventory and licensing reconciliations and procurement management- DESIGNING an effective and workable framework for managing and improving customer IT support in the organization- COLLABORATING vendors and outsourcing of procurement and contracts evaluations- OVERSEEING support specialists effectively utilize helpdesk problem management processes (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude- TRACKING & ANALYZING support / incident calls and information requests to identify areas of IT needs and creating strategies to enhance end-user reliance on support personnel to secure timely delivery of quality technical support to client - COORDINATING with IT teams and business leaders to coordinate projects, manage capacity and optimize performance, reliability and efficiency- MANAGING hospitality industry standard based projects dealing with Guest Experiences, Hotel In-Room Technologies and IT Infrastructure Technologies Management.