Lokesh Kumar

Background

About Lokesh Kumar

Results driven and considerate professional with prominent experience in various disciplines related to ICT, ITES and Telecom Sector. Proven ability to build startup operations from scratch, lead teams and drive key assignments. Global adaptability and effective organizational ability in leading complex and challenging assignments by managing cross-cultural and multi-skilled technical expert teams Experienced in various domains like People Management, Service Management, Project Management, Service Improvement, Network / Service Analysis, Product Study / Research, Process Design and Development, Work Flow analysis, E-learning, Operations Management, Training and Team Management. Expert in designing, developing and implementing Service Delivery and Support Processes. Experienced in managing internal and external relationships with all stakeholders and operational teams to ensure smooth project management and customer service. Skills: Effective ICT Leader of a cross functional and geographically diversified 60+ member team and 5 domain leaders. Build and Run new business, Services Transition & Transformation Competent Team Player with excellent Leadership, interpersonal and communication skills. Proficient in Customer Relationship management, Service Improvement, Service Implementation & Service Management ITIL Process Design, and Deployment with proper Research, Planning and Procedures Product Development and Implementation of new services