Lorcan Duffy

Background

About Lorcan Duffy

At Microsoft & Ericsson, my roles within Data Centre Operations, Global Services, Operations and R&D have been pivotal in fostering in transformation, operational stability and establishing trust among key stakeholders. My introduction of newly recruited teams within these organisations, revolutionized Release Management processes, increased Service Capabilities & competence, enabled transitioning to agile ways of working, while exemplifying my commitment to continuous improvement. Leading with certifications in PMP, Azure, Data Centre Operations, ITIL & change management, my expertise in setting up teams, building competence in ICT services has been instrumental in coordinating daily operations within Microsoft & Ericsson which ultimately deliver towards customers. My efforts have not only streamlined internal processes but have also been crucial in delivering operational excellence that aligns with the company's strategic objectives.