Lorena Conley
Analyst at Calstrs
Based in United States
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Seniority
Staff
Department
Public Administration & Safety
Location
United States
Industry
Government Administration
Company size
1.1K
Contact information
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l•••••••@calstrs.com
Phone
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Background
About Lorena Conley
As a Client Relations Manager at FIS, I led and supported a team of customer service professionals in a contact center who provided exceptional service and value to our clients in the financial services industry. I have over ten years of experience in customer service management and operations, both on-site and remote, and I am bilingual in English and Spanish. I am passionate about employee engagement and development and have completed a certification in Inclusive Leadership from LinkedIn. I also have strong skills in risk management, quality control, business process improvements, sales, and growth. I am always eager to learn new skills and take on new challenges, and I strive to deliver excellence and innovation to my clients and colleagues.
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