Loretta Lanieri

Background

About Loretta Lanieri

Dedicated, resourceful leader with strong work ethic and extensive industry experience. Install, repair, and maintain hardware, software, and cabling on telecommunications equipment. Employ hands-on approach with passion for continuous learning while delivering exceptional customer service.Problem solve via active listening, analyzing, planning, resource management, communication, and collaboration. Work well independently as well as in collaboration with teams. Areas of expertise include:Cat 5/6 Wiring | IP & TDM Phone Programming | Design | LAN / WAN Fundamentals | Customer ServiceTeleworking | IP Network Topology | Technical Support | Systems Analysis | Engineering | TechnologyCertifications- Cisco CCT RS, Certified 2014- Ciena Waveserver, Ciena 6500, and Ciena Fiber Bootcamp- Certified on Siemens 9751, Phonemail, Hicom 300E, SCCA HiPath HiPath HiPath Deployment Service (DLS), Common Management Portal (CMP), Mediatrix, Hicom Trading System, Hipath Xpert, Openscape Voice, Openscape Branch, Session Border Control (SBC), Xpressions, Contact Center (OSCC)- Dispatch and Time Management Training: SAP-GUI Navigation, ES Mobility, SNOW (Service NOW)- Basic Telephony, Trunking, and Transmission, Workpoint Fundamentals, VOIP essentials, Introduction to Convergent Networks Technologies, OSI and TCP/IP Models Concepts, Introduction to LAN/WAN Introduction to IP Networking and Topology- NCR-sponsored Ciena Boot Camp basic fiber optic classes, including installation and maintenance, testing, cleaning, and running fiber optics cable and connectionsAvailable to discuss employment oprtunities, contact me directly at loretta.lanieri@outlook.com