Lori Cross
Ambulatory Operations Manager at Kaiser Permanente
Based in Portland, United States
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Seniority
Manager
Department
Operations
Location
Portland
Industry
Hospitals and Health Care
Company size
134K
Contact information
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l•••••••@kaiserpermanente.org
Phone
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Background
About Lori Cross
I am a healthcare operations leader with a diverse background in pharmacy services, ambulatory care, and supply chain management. Currently serving as an Ambulatory Operations Manager at Kaiser Permanente, I bring experience in driving operational efficiency, delivering patient-centered service, and leading cross-functional teams. Early in my career in the coffee industry, I developed a strong foundation in supply chain and logistics, gaining firsthand experience in procurement, inventory control, and distribution—skills that continue to inform my systems-thinking approach in healthcare. My career progression—from Pharmacy Project Specialist to Business Office Supervisor and now in operations leadership—demonstrates my commitment to improving care delivery through collaboration, innovation, and strategic problem-solving. I am currently pursuing an MBA with a focus on strategic leadership, further enhancing my ability to align operations with organizational goals and quality standards. Passionate about care excellence and team empowerment, I strive to create high-performance environments that support both staff and patients.
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