Lori Henrikson
Customer Success Customer Analytics Manager at Ingram Content Group
Based in Nashville, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Nashville
Industry
Book and Periodical Publishing
Company size
2.1K
Contact information
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l•••••••@ingramcontent.com
Phone
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Background
About Lori Henrikson
With over a decade of experience leading customer support teams, I specialize in driving operational excellence and enhancing customer satisfaction. I focus on delivering clear, efficient support that meets customer needs while fostering loyalty and retention. My expertise includes implementing Voice of the Customer programs, optimizing digital adoption, and leveraging data to anticipate and resolve issues proactively. I am dedicated to continuous improvement and strategic collaboration, aligning support functions with broader business goals. I thrive in fast-paced, evolving environments where customer experience is a top priority.
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