Lori Kim

Background

About Lori Kim

Lori Kim is a visionary leader, multiplier, compassionate speaker and co-thinking strategic partner, driving digital transformation and innovation as a Senior Customer Success Account Manager at Microsoft. With a commitment to daily training and shepherd leadership, Lori excels in strategic program execution, active customer engagement, radical collaboration and proactive problem-solving. As a Senior Customer Success Account Manager at Microsoft, Lori is dedicated to driving impactful customer outcomes by leveraging a strategic framework rooted in deep customer understanding and value realization. She leads strategic program planning and customer-facing business reviews, prioritize engagements, manage stakeholder expectations, drive adoption and promote the effective use of Microsoft technologies to ensure our customers' operational health and enhance productivity and innovation. As a trusted advisor and advocate, Lori is dedicated to delivering measurable outcomes that align with customer business objectives and drive long-term success. She proactively addresses potential challenges, connects solutions and resources to ensure a seamless experience, and remains committed to ongoing learning and improvement to stay ahead of industry trends and deliver exceptional digital transformation services. With a passion for fostering strong, value-driven relationships, Lori excels in guiding customers through their digital transformation journeys, ensuring they achieve their business objectives and maximize their investment in Microsoft solutions. She builds and coaches others on customer, partner, and internal stakeholder engagement strategies, ensuring that the customers achieve their priorities and goals. With a proven track record of success, she is dedicated to empowering customers to achieve their goals, deliver a better experience for our customers and thrive in a rapidly evolving digital landscape. Connect with Lori and explore how we can drive success together! Rooted in her Christian faith, Lori is committed to justice, service, and empowerment, striving to inspire individuals to reach their full potential. She passionately supports customer success, gifted education, STEAM, justice, mental wellbeing, and faith & work movement. Lori sees serving others as her highest calling, using her skills, potential and influence to drive transformational initiatives and empower others to grow capacity, realize their ideas, building a lasting legacy.(Ephesians 2:8-10 NIV)