Lori McCooeye
Sr Manager Wireless Solutions at Rogers Communications
Based in Ottawa, Canada
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Seniority
Manager
Department
Other
Location
Ottawa
Industry
Telecommunications
Company size
28K
Contact information
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l•••••••@rogers.com
Phone
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Background
About Lori McCooeye
I have had the pleasure of serving a diverse group of customers over the past 20+ years from individuals in retail, business owners, corporate executives from small-medium to enterprise businesses and their key needs do not change. Customer service is more than being polite and responding to a call within a window of time. Listen to the needs, acknowledge the concerns, own the problem and provide a resolution. It is about account management, building relationships to anticipate needs and being proactive. We all know technology will break and events will happen; it is how the situation is handled that sets you apart.
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