Lori Pointer

Background

About Lori Pointer

Leadership: Successful record of leadership as a member of extended leadership teams, managing large-scale deliveries to 17 General Managers in Americas Time Zone; managed vendor/partner teams (assignment teams, relationship managers). Program Management: Leads, manages, and delivers strategic delivery and capacity initiatives that drive positive impact in the Microsoft operating ecosystem; collaborates globally across multiple disciplines to develop and readiness plans; stewarded the development of role profiles and enablement guidance. Field Delivery Experience: Former Technical Account Manager (TAM), managing State & Local Government, Education, and Healthcare, now utilizing those skills for effective CSU delivery and capacity management. Global Collaboration: Building relationships and collaborating globally with teammates, stakeholders, and partners to deliver outcomes across the global Customer Success organization; collaborating globally to ensure consistent quality regardless of location. Financial Knowledge: A financial industry hire (obtained BBA degree in Finance), with a background in Investments and corporate finance.