Lori Roesen

Background

About Lori Roesen

I'm currently employed as an Area Service Coordinator. I dispatch 18 Service Technicians in California as a remote scheduler. We use Salesforce/ES & S. Using Text, phone and email as forms of daily communication. Not an entry level job by any means. One must be a mulit-tasking champion! Creating relationship over the last 7yrs has been both challenging and very rewarding. Highlights of my job functions: Responsible for processing high-volume service requests and assigning service appointments. Efficiently dispatch service technicians to customer locations, ensuring prioritization of customer service Develop and maintain schedules to ensure proper staff coverage, adjusting as needed depending on customer needs. Optimize service technician hours, availability, and accountability. Working closely with Area Leadership to ensure Retain, Grow, and Gain initiatives are met. Continually partner with the field to solve problems and influence operations to drive field effectiveness. Experience with SalesForce, SAP, CRM, MRP,ERP, Word, EXCEL, Outlook, Lotus Notes, Quickbooks, Power Point. Have a can do attitude. Love challenges and learning new applications and processes. I pride myself with a world class customer service experience from conception to completion.