Lou Wright

Background

About Lou Wright

PROFILE A highly capable, effective, and adaptable IT Technical Implementation Project Manager and Lean Six Sigma Green Belt practioner, with wide-ranging operational experience, currently specialising in IT Continuous Service Improvement projects. Analytical and forward thinking, with a proven track record of implementation, project, business, stakeholder, intranet, Service Desk, and knowledge management. Worked extensively in Internal and Programme Communications, and in IT based roles, with 20 years of not-for-profit experience as well as Ministry of Defence and Government. Enthusiastic and engaged, possessing excellent interpersonal skills with a high level of written and oral communication. Ability to work very well under pressure, with excellent problem-solving, data analysis and organisation skills. ITIL, Agile, Scrum Master, Lean Six Sigma Green Belt and HTML 5 certificated. Key Skills • Management of multiple concurrent IT implementation projects, adjusting to the demands of deadlines and timescales, whilst negotiating stakeholder requirements to deliver on-time minimal viable product. • Detailed knowledge of IT infrastructure dependencies, procedures and process, to ensure successful integration of multi-stranded implementations. • Global and domestic IT Business Engagement experience, including retail and humanitarian, working across different divisions, countries, and cultures to identify requirements, analyse needs, to deliver practical and sustainable IT solutions. • Selection, leadership, and management of technical specialist/subject matter experts (SMEs). Scheduling and managing resources • Production of timely, relevant, and clear communications to both end users and frontline staff, including clear guidelines, and wider context when required. Ability to remain flexible and sympathetic in rare cases of unforeseen second order consequences. • High levels of attention to detail to Information security, IT compliance, budgetary constraints, and workstream management to projected milestone success. • Extensive experience in internal communications across all levels, including technical rollouts, continual service improvement, data analysis and reporting, stakeholder engagement and negotiation, and project management. • EThirteen years of change management and BAU transition experience, producing support documentation for IT staff and end user documentation, working with a Change Advisory Board and inside ITIL parameters.