Loughlin Oconnor

Background

About Loughlin Oconnor

Internal and External Client-Focused Problem Solver With over a decade of experience in ICT, I thrive at the space of technology, people, and process. I’m hands-on when needed, comfortable jumping into complex technical issues, managing escalations, or working alongside engineers, developers, support teams and project managers to deliver solutions. Current core business functions including technical documentation, implementing hardware and software pilots, Training for internal teams and external high-value clients. Ensuring seamless client experiences from the end to end process, support to major incident resolution. Providing face-to-face engagement for clients. My background involves top client satisfaction, bridging gaps between High-level Technical terminology for internal executives to external clients, ITIL -based service frameworks, network infrastructure, wireless and cellular projects, and favouring documentation of knowledge. What I bring to the table- Proven leadership in MSP and internal ICT environments - Client relationship management and face-to-face stakeholder engagement - Process improvement, documentation, and SOP creation - Strong technical base in networking, Microsoft/Google environments, and ICT support - Calm and ready under pressure Whether I’m helping a team grow, solving a tech challenge, or streamlining a process, I’m passionate about delivering services for businesses, teams, and end users alike.