Louis Yoong

Background

About Louis Yoong

Business: Proven to undertake complex tasks and assignments and lead a team toward goals and objectives. Constantly analyzing the market and industry with a fresh mindset, with deep data analysis, to achieve End-In-Mind desired outcomes. Revenue exceeded more than 140% compared to historical peak performance and still growing despite the global pandemic that affects the transition movement on customer buying behavior. Finance: Transfiguration the Company from a net loss to a gain position and addressed overspending, inefficiencies, and a lack of robust controls by leading company-wide policy shifts, upskilling divisional leaders, and transforming the culture from one of unchecked spending to one of fiscal restraint. Had also maintained company financial health in the blue during the Pandemic assault and other economic recessions despite a steep decline in revenue. Marketing: Erected regional marketing arm to support customer engagement, customer reach, customer satisfaction, customer feedback and customer retention. Boosted market share by 3% to 7% within 12-month period by connecting all different platforms and vehicles into multiple and flexible strategy. Further support the front initiative by rejuvenating and enriching key department and staff to adopt quality focused outcome. Supply Chain: Understand AP & AR, manage CAPEX & OPEX, reducing overhead by as much as 60% and enabled a more flexible and responsive business model by spearheading the transition from asset heavy investment to JIT asset light warehousing to generate healthier cash flow. Apply LEAN management religiously to ensure optimum results. Customer: Formulate multiple touch points in order to facilitate Customer Service Excellence. Satisfaction and retention increased by 95%. Greatly increases ‘’Active Customer Base’’ to achieve higher monthly revenue stability in order to support a longer-term business strategic goal.