Louisa Qualls

Background

About Louisa Qualls

SUMMARY OF QUALIFICATIONS Experienced and highly qualified Management professional, demonstrating solid analytical and communication skills. Adept at managing sales order processes from start to finish while ensuring high levels of customer service. Customer Service with 20+ years of experience as follows: Sales Techniques Customer Service Client Relations/Retention Office Management Relationship Building Purchasing Staff Supervision Employee Training Business/Revenue Growth Vendor Relations Conflict/Issue Resolution Billing/Invoicing CORE COMPETENCIES Sales/Management Supervising employees and managing the sales order process from inception to completion. Cultivating and nurturing relationships with clients to acquire and retain accounts. Preparing purchase orders, and liaising with vendors. Informing clients on product/service specifications, including features, advantages, and profitability. Customer Service/Support Entering customer orders and handling all billing functions, including invoice creation. Analyzing purchase orders and collaborating with manufacturing to ensure products are built to customer specifications. Interacting with clients to provide account information and resolve any account discrepancies/issues. PROFESSIONAL PROFILE Pack-Mark, San Antonio, TX – Customer Service/Office Manager 2006 – Present Orion Packaging Systems, Collierville, TN | Customer Service Manager 1991 – 2006 TECHNICAL SKILLS Proficient in Windows XP, Microsoft Word, Excel