Louisa Wilson

Background

About Louisa Wilson

Case Manager/Senior Administrator I Customer Service/Support Officer I Student Support I Library ServicesCommunity Services, Publishing & Higher Education (email: Community Services and library graduate, and experienced Specialist Family Violence practitioner, seeking a role in an NFP utilizing my trauma informed experience in services, combined with strong administrative and communication skills. Working in a Crisis Response team for the last three years, I have held various roles across the team including brief intervention case management, after hours crisis support, and supporting clients waiting for case management on active engagement.I am an experienced Senior Administrator/ Customer Services / Support Officer with experience working across industry sectors including; community services, publishing, higher education and library services.KEY SKILLS & ATTRIBUTES INCLUDE: MARAM risk assessment, analysis and screening Safety planning Counselling and emotional support of clients Networking and stakeholder management Excellent written and verbal communication including writing and editing Committee meeting agendas and minutes Planning, organization and management Innovation and process improvement INDUSTRY EXPERIENCE: First Response Family Violence Library services Educational Publishing Higher Education Legal IndustryIT SKILLS Word, Excel, PowerPoint CRM Survey Monkey Google suite SAPOutside of work, I am passionate about indigenous art, publishing/books, community services and nature.