Louise Dermott

Background

About Louise Dermott

Spa Guest Services Manager At Swinton Country Club & Spa, I started as Head Receptionist, where I delivered exceptional 5-star guest service, excelling in turning challenges into opportunities. My dedication was recognised with a promotion to Spa Guest Services Manager. In this role, I managed rotas, trained, motivated, and retained a team of spa receptionists. As the deputy to the spa manager. I took on the duty manager role in her absence and liaised with the poolside team to ensure seamless operations, contributing significantly to the spa's overall guest experience playing a key role in the acquisition of industry accolades. Level 4 Hospitality Management - Revenue Management Recently completed a Level 4 Hospitality Management course, gaining skills in revenue management, leadership, time management, change management, and service recovery. Pool Plant Operations Completed a Pool Plant Operations course, learning crucial skills in water quality management, filtration systems, pool dosing, plant maintenance, and health and safety regulations, ensuring efficient and safe pool operations-Three Graces Spa and Elite Gym Team Member of the year-Highly confident and efficient in all aspects of premier software and Alacer systems-Confident individual who thrives working independently and within a team-Customer focused and highly skilled in all aspects of customer service- Strong leadership experience in head receptionist role-11 years experience in all aspects of the hair industry and working as a qualified stylist within a hair and beauty salon.