Loukik Mistry
Technical Support Associate at Concentrix
Based in Mumbai, India
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Seniority
Staff
Department
Information Technology
Location
Mumbai
Industry
IT Services and IT Consulting
Company size
226K
Contact information
Reveal Loukik's email and phone
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l•••••••@concentrix.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Loukik Mistry
At Concentrix, my role as a Technical Support Associate centers around leveraging my desktop support skills and attention to detail to enhance customer satisfaction and drive retention. Our team's collaborative efforts focus on consistently meeting SLA metrics, underlining a commitment to service excellence. Previously, as a Consultant with Tech Mahindra, I specialized in resolving complex queries and ensuring deal accuracy, which contributed to maintaining high Net Promoter Scores (NPS) and upselling targets. Balancing technical proficiency with strong spoken English, I helped fortify customer loyalty and support the organization's reputation for quality assistance.
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