Luan Cinachi

Background

About Luan Cinachi

I am a proactive, results-oriented, committed professional with a positive attitude, looking for a new opportunity to connect my experience to new challenges. With over eight years of experience working in a financial institution, I am highly qualified to develop and implement procedures, workflows, process flows, business cases and scopes of work, contributing positively to business growth. With an analytical mind, I can evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. With a critical eye for details, I am able to understand and adjust work procedures, seeking maximum efficiency in the long-term results. KEY EXPERIENCE: • Knowledge in change management, implementing improvements in internal processes, identifying ways and opportunities to improve the quality of services and support the business. • Experience leading ongoing review of business processes and developing optimization strategies. • Project management knowledge, with the ability to define the scope, manage communications and project schedules, as well as provide documentation through the entire project lifecycle. • Background in data analysis, information management and process mapping, gathering and documenting requirements and assisting in the preparation of business cases. • Knowledge in gathering critical information from meetings with various stakeholders and producing useful reports to assist in internal controls and decision making. • Ability to allocate resources and maintain cost efficiency, prioritizing initiatives based on business needs and requirements. • Proficiency developing solid relationships with customers, with a strong ability to create positive situations, ensuring complete customer satisfaction through excellent service. • Proven customer service experience, listening to the customer with empathy and acting quickly to solve issues, identifying customer needs and escalating potential complaints in a timely and confidential manner.