Luc de Backer
Senior Business Project Manager Enterprise Portfolio Management Office at De Lijn
Based in Mechelen, Belgium
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Seniority
Other
Department
Other
Location
Mechelen
Industry
Travel Arrangements
Company size
3.2K
Contact information
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l•••••••@delijn.be
Phone
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Background
About Luc de Backer
Accomplished business process manager with extensive experience leading corporate projects in the Freight Forwarding industry across Europe. Thinking end-to-end and out-of-the-box to meet customer requirements and striving to exceed customer expectations. Energetic, positive leader with strong analytical, strategic and entrepreneurial skills. Evaluating alternatives for innovative solutions whilst keeping in mind company strategy and values. Detailing Business Requirements to request IT solution proposal. Implementing solutions aligned with stakeholders, including business case, project and change management. My objectives: driving process excellence, continuous improvement and leading change to deliver best-in-class results. Persistent, diligent, analytical mindset with a high level of business acumen. AREAS OF EXPERTISE • Freight Forwarding: Network and non-Network • Customer Connectivity: Pre-sales Consultancy, Technical Implementation, CRM, Business Development, Improving Customer Satisfaction • Business Process Management: Design, Excellence, Optimization, Continuous Improvement, Change Management, Functional Requirements Definition • Team Management: Multicultural, Multi-country, On Premise, Virtual • Project & Program Management • Communication, Presentation & Stakeholder Management (Upstream – Downstream)
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