Lucas Smith
Customer Support Lead at Atomi
Based in Melbourne, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Melbourne
Industry
E-Learning Providers
Company size
167
Contact information
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l•••••••@getatomi.com
Phone
5 credits+61 ••• •••• ••••
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Background
About Lucas Smith
Over 15 years experience in customer service & people management roles in multiple customer focused industries. I place strong emphasis on building positive relationships with customers by identifying their needs, offering suitable product and/or service offerings & aiming for first contact resolution each time. Proven skills in problem solving, technical & process improvement roles working in an agile team environment. Expertise in resolving escalated customer disputes and complaints.
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