Luci Schwens
Customer Experience Lead at Stihl
Based in Sachsenheim, Germany
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Seniority
Manager
Department
Customer/Client Service
Location
Sachsenheim
Industry
Machinery Manufacturing
Company size
7.7K
Contact information
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l•••••••@stihl.de
Phone
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Background
About Luci Schwens
Customer-oriented Lean Agile I have 10 years of professional experience in the conception and marketing of (digital) services as well as in the optimization and digitalization of core processes at a premium manufacturer of power tools. My passion is to focus on the changing customer needs to ensure an excellent customer experience. In doing so, I benefit from my expertise in Service Design Thinking, Lean Management, Customer Experience Management, Scrum and Web Analytics. What else am I passionate about? I love discovering new things and see learning as a lifelong process. And I love to share this enthusiasm with others. I am especially excited about the new impulses that digitization has to offer and look forward to the challenges that come with it.
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