Lucia White
Customer Experience Team Lead at Warby Parker
Based in Nashville, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Nashville
Industry
Retail Apparel and Fashion
Company size
2.6K
Contact information
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l•••••••@warbyparker.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Lucia White
Hi, I'm Lucia! I'm a Customer Experience Lead with 12 years of experience in customer-facing roles. I've spent almost 3 years as a remote & onsite people manager coaching team members on how to identify customer trends, make data-based decisions, and communicate effectively to ensure a successful customer experience. My experience in both customer support and recruiting has allowed me to be skilled in measuring success through specific performance-based metrics and influencing senior leaders on changes that might need to be made to improve processes. I'm passionate about building best-in-class customer experiences while also ensuring my team feels supported, respected, and invested in.
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