Lucio Graziani

Background

About Lucio Graziani

Management of change • IT Architect • PMO • Worked closely together with IT executives to change the IT department Business Planning & Decision support • Developed Volare Group and myair.com e-commerce web site • Developed a E-Business Strategy for a B2E marketplace • Drove various process analysis which lead to a cut of non value added activities Profit Improvement • Developed internal procedure for budget management and cost control • Implementation of route profitability in myair.com. • Reviewed worldwide business practice by creating new management information tools which lead to major profit improvement and cost reduction. • Developed an ancillary revenue strategies Career development & Staff Management • Responsible for projects with staff members of different cultures and backgrounds. • Developed customer care system in myair.com • Introduced an extended culture of trust and feedback – top-down and bottom-up • Drove staff to accept more self-empowerment, have more self-esteem and to take more initiative (PNL study) Project Management & Computer Skills • Experienced Project Manager with proven track record also with multicultural teams • Experienced user of Microsoft Excel, Word, PowerPoint and Outlook. • Basic User of MS Projects. • Implemented a several support decision tools based on QLIK DWH