Lucy Baunay

Background

About Lucy Baunay

I help organizations and teams grow with purpose. With 10+ years leading complex, high-impact initiatives, from enabling product strategy & design to HR tech delivery, I bring structure, clarity, and care to the way people work. My background combines consulting rigor with a strong product and service design mindset. I’ve led multi-million dollar initiatives, built new services from scratch, and helped large organizations shift toward customer-centric ways of working. I make things happen, by aligning cross-functional teams and proactively managing human conflicts along the way, clarifying priorities, and driving execution across product, operations, and customer experience. My approach blends strategy and empathy: I’ve helped executive teams align around new org models, supported people managers through change, and built rituals that make performance sustainable. I thrive in ambiguity and care deeply about culture, feedback, and human systems that scale with intention.