Lucy Gillet

Background

About Lucy Gillet

Senior Retail Management Leader Experience leader with years of successful performance achieved through a passionate, inspirational, energetic approach toward having fun, developing others, building comradery, and enhancing teamwork. Achievements Named Store Manager of the Month for the entire enterprise driving top line +11.7% v LY, bottom line profit +10% v goal, and surpassing customer satisfaction goals by +98 bps through implementing & driving standards, promoting teamwork, developing others, and instilling a customer centric culture throughout. Appointed District Leadership Trainer roles for two largest markets in NE, on boarding all new leaders, both internal & external, instructing them on all fundamentals, procedures, and protocols while instilling a passion for TRU values. On boarded & developed over 30 leaders who successfully transitioned into Assistant, Store, and District Manager roles. Selected for exclusive position to lead pilot for “District Resource Team” identifying and selecting subject matter experts to conduct internal audits in Asset Protection, Operations, and Human Resources to spot deficiencies, draft remedies, and partner with senior leadership toward implementing sustainable solutions. Achieved a plethora of improved results across the market to the extent the company extended the pilot for over four years. Assigned to turnaround 9 different stores deemed “red” by the company indicating deficient operations, low morale, and high customer dissatisfaction. Succeeded in turning around each assigned unit by supporting employees, implementing processes, celebrating successes, and driving performance. Professional Experience Store Manager, Toys R Us Inc.