Lucy Huerta

Background

About Lucy Huerta

Hello, I'm Lucy, an experienced team leader and organizer excited to help others succeed with me. I seek to continue to build and sharpen my skills on growing and developing businesses. I'm patiently seeking an opportunity were I can take my skills and develop them into a directors role. I'm ecstatic to have an opportunity to set an example on creating a positive work culture and team environment to get results. My 15 year journey in my career has allowed me to gain experience in customer service fields. My adaptability has allowed me to sharpen my skills through practical on the job exposure. My proudest and recent career highlight has been my ventures with U-Haul. I started as a Customer Service Representative for 3 months, I quickly became involved in management when I was promoted to Assistant Manager. As an Assistant I supported my general manager with delegated tasks in order to keep our store and property on “program” to U haul standards. I quickly grasped my role, 3 months after this promotion our President of the Southwest entrusted me to take over as General Manager. As a General Manager my responsibility was to run the business as my own. My experience has grown in a vast number of roles ranging from property management, vehicle renting, minor truck and wiring repairs, forklift, propane training, warehouse management, and liability prevention. While learning and mastering these roles my overall goal was to run a profitable multimillion dollar rental center and did so successfully by strategically staying on U Haul’s program and showing my team of 6-7 employees how to do so as well. Over a 4 year period we increased total gross profit by 29%. We successfully stayed above a 90% occupancy. I started by leading a brand new team of "CSRs", I newly hired a team of six and fully trained them for my Casa Grande location. I was able to retain a majority of my team and develop them into full time or management positions. Together we have increased customer satisfaction and continue to receive 5-star reviews for excellent service. Our location offers several services ranging from truck and storage rentals to propane refills. As a propane and forklift certifier I keep my team propane, forklift and 1-2-3 Punch Certified to offer the best products U-Haul can offer in the safest manner. When I took over the position as General Manager, I had to review the existing P&L and correct protocols the location was abiding by to adhere to current U-Haul policies. Our center was completely disorganized and required top-to-bottom review.