Lucy Kiraria

Background

About Lucy Kiraria

I am an accomplished banking professional with over a decade of experience in the industry, holding a Bachelor of Commerce in Banking & Finance. My career has been marked by a strong focus on credit appraisal, customer relations, compliance, and process improvement. Currently, my role as Assistant Manager Service Delivery has honed my skills in strategic planning, staff mentorship, and achieving remarkable customer satisfaction improvements, including boosting NPS from under 50% to 75%. Key strengths include: Credit Appraisal & Portfolio Monitoring: Extensive experience in evaluating and managing high-quality loans and portfolios. Customer Relations: Proven track record in enhancing customer experiences and achieving a 90% retention rate. Compliance & Process Improvement: Ensured top-tier audit ratings through rigorous training and policy adherence. Leadership & Staff Development: Successfully mentored and developed teams, leading to multiple branch awards and profitability turnaround. Strategic Planning: Contributed to budgeting and strategic initiatives to drive branch success and growth. I am passionate about leveraging my expertise to foster business growth, streamline processes, and deliver exceptional customer experiences. Let's connect and explore how we can drive success together.