Lucy Luo

Background

About Lucy Luo

I am a Senior Business Development, Technical Sales, and Support Manager with 20+ years of experience in the medical diagnostics industry. I demonstrate success in driving revenue growth through product expertise, account management, operations leadership, and technical sales. I was promoted to lead the Field Applications team with 2 direct reports as well as consult on sales strategy and marketing plans. I am an expert in medical diagnosis and laboratory testing with a laser focus on customer needs and delivering value-add solutions. I lead 30 projects with hospital laboratories and private laboratories in Canada for autoimmunity tests and allergy project development. I am adept at scaling for growth and optimizing performance across large, matrixed organizations. I generated $2M in new business through a successful onsite pre-validation test for a prospective customer. I have a proven record as an outstanding player-coach and trainer who expands organizational capabilities and individual skillsets. I conduct external training for 60+ customers and internal training for new hires on product applications and instrumentation. Lastly, I have a reputation for gold-standard customer service and communication skills to connect with diverse audiences. Competencies Client (end-user) centric Problem solver - solution seeker Project leadership CRM/customer retention Team management Team oriented Motivational visionary Sales enablement and strategy Expert product knowledge Curious, lifelong learner Sales demonstrations Technical Support