Lucy Miles

Background

About Lucy Miles

As a benefits professional with 20 years of experience and an affinity for leave of absence management, I am a self starter and thrive in a fast paced environment with a high level of responsibility. I am able to work independently on complex projects while managing day to day administration and priorities. I enjoy data analysis, solving problems, process improvement and interacting with employees- Manage disability and leave of absence process and vendor management from claim initiation to return to work including FMLA, self funded short term disability, long term disability, paid parental leave, paid family leave, state leave plan integration, payroll interface and employee guidance and communication- Successfully led selection and roll out of new leave and disability vendor including detailed plan set up and process implementation- Key contributor in open enrollment process including renewal process, new plan set up, communication development, system testing and OE presentation- Integral part of new benefits enrollment platform implementation including providing detailed plan information, employee data transfer, system rates set up, payroll deduction files, vendor file feeds, and system testing. Areas of experience and specialties: medical plans (self-funded and fully insured), dental, vision, claim escalations, health savings accounts, flexible spending accounts, 401k, retiree medical plans, leave of absence, short and long term disability, employee communications, benefits on-boarding, life and AD & D insurance, outstanding customer/employee service. Located in the Denver, Colorado, metropolitan area, open to remote work. Contact me at lucy.miles@comcast.net.