Ludovic Klein
Responsable Services Clientèle at Cba Informatique Libérale
Based in France
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Seniority
Manager
Department
Customer/Client Service
Location
France
Industry
Software Development
Company size
251
Contact information
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l•••••••@cbainfo.fr
Phone
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Background
About Ludovic Klein
Management • Management opérationnel d’équipes pluridisciplinaires (front/back office, commercial/service, Support) • Méthode AGILE, gestion de projet • Mise en place de formations, • Conception et déploiement de procédures, • Administration portail collaboratif/intranet, • Animation de réunions des managers Centres D'appels - Relations Clients • Maîtrise de la structure de plans de dialogue, • Pilotage de la performance • Mise en place de SVI • Mise en place d'enquêtes mystères • Pilotage de prestataires • Pilotage budgétaire • Optimisation de process Informatique - Microsoft Pack Office : Word, Excel & Power Point- Portail Sharepoint- Ethnos- Confluence, JIRA, Trello - ZENDESK Outils Téléphonie Centres d'appels - Alcatel CCS OmniTouch, CCwallboard et CC Mail- Eptica- Hermes Pro Vocalcom. Specialties: Administrateur Alcatel et AVAYA. Administrateur Eptica, Zendesk et Freshdesk. Intranet Sharepoint.
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