Luis Alegre
IT Architect and Service Delivery Mgr at Agilent Technologies
Based in Barcelona, Spain
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Seniority
Staff
Department
Other
Location
Barcelona
Industry
Biotechnology Research
Company size
18K
Contact information
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l•••••••@agilent.com
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Background
About Luis Alegre
A self-managed IT professional with a good judgment of business needs with strong analytic problem isolation and problem-solving skills. Use to work with cross functionals, cross geographical teams. Expertise in project management. Supervising global IT Help Desk services and personnel. Accountable to define new processes and controls to optimize IT metrics. Strengths: ITSM Consultant – Focuses on designing and optimizing ITSM processes, often including ServiceNow configuration and CSAT strategies. ServiceNow Architect – Specializes in the technical design and implementation of ServiceNow solutions across ITSM modules. ITSM Program Manager – Oversees ITSM initiatives, including platform rollouts, process improvements, and customer experience metrics. Service Delivery Manager – Manages end-to-end IT service delivery, ensuring alignment with CSAT goals and ITSM best practices. Digital Transformation Lead (ITSM) – Drives strategic improvements in IT operations using platforms like ServiceNow and analytics tied to customer satisfaction. ServiceNow Platform Analytics Expert
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