Luis Cortes

Background

About Luis Cortes

15 yrs of troubleshooting hardware, software installation and configuration experience, PC & Server systems.• Have 10 yrs of TCP/IP, DHCP, DNS, and 4 yrs of Active Directory & networking configuration skills, group policy configuration.• 10 yrs experience using Operating System installation and configuration, DOS, Windows XP, Windows Prof, 2 yrs for Windows Vista, 4 yrs Windows Sever 2008, & 5 yrs. of Windows 7 Professional.• 10 yrs experience using Microsoft Office applications, MS Internet Explorer, anti-virus programs, & 5 yrs of e-mail setup, troubleshooting.• 5 yrs setup and troubleshoot all types of end user devices such as computers, laptops, VOIP phones, desk phones, mobile devices, printers and scanners5 yrs experience with Google GMAIL apps for business, and 2 years with Office365 for business.• Bilingual - Can speak, read, and write Spanish.• Strong analyzing, diagnostic and troubleshooting skills. Excellent communication skills, both written and oral.• Accept responsibility, show determination, flexible, and strive to meet deadlines.• 2 yr experience basic Microsoft Encryption File System (EFS) knowledge of encryption usage.