Luis Ogando
Senior Incident Manager at Smart Dcc
Based in Nottinghamshire, United Kingdom
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Seniority
Manager
Department
Operations
Location
Nottinghamshire
Industry
Energy Technology
Company size
687
Contact information
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l•••••••@smartdcc.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Luis Ogando
Senior Incident Manager at Smart DCC, with over 20 years experience of Incident, Change and Problem Management, as well as Business Continuity, Disaster Recovery and Crisis Management. During my time in Incident Management I have focused on implementing and maintaining strategies and processes that use the fundamental approaches of ITIL, but allow the flexibility that is required for the ever-changing environment that is Service Delivery. Coming from a technical client-support background, which includes end-user, infrastructure and internet support, I find myself able to bridge the gap between business and technical requirements in crisis situations and ensure focus is maintained on service restoration. When I'm not working, or spending time with my family, I enjoy playing the guitar and tending to my ever-growing collection of retro video gaming hardware.
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