Luis Rios

Background

About Luis Rios

As a Leasing Hub Manager and Sales Manager at Cortland, I oversee the day-to-day operations of the leasing hub, managing a team of leasing consultants and ensuring smooth workflow and efficient customer service. I develop and execute strategic leasing plans to meet or exceed leasing targets, optimizing occupancy rates and revenue generation for Cortland's communities. With five years of experience in customer service and sales, I have honed my skills in market research and analysis, sales techniques, and employee development. I leverage DOMO analytics to identify leasing trends, competitive pricing, and customer preferences, resulting in data-driven decision-making for pricing and marketing strategies. I also implement effective sales techniques and provide ongoing training and coaching to the leasing team, resulting in improved conversion rates and increased leasing productivity. I am passionate about delivering exceptional customer service and fostering positive relationships through genuine hospitality. I collaborate with marketing teams to create engaging and informative content for prospective customers, and with onsite teams to arrange and coordinate tours, ensuring seamless scheduling and upholding Cortland's Standards of Excellence. I approach challenges with a solution-oriented mindset and maintain a commitment to exceeding living expectations. I am also a team leader and a team player, who values collaboration, communication, and individual growth. I provide guidance, mentorship, and support to my team members, fostering a collaborative environment that promotes team-based advancement and innovation. I excel in creating a supportive and motivating atmosphere, encouraging individual growth, and facilitating open communication. I am dedicated to building strong, cohesive teams that consistently exceed expectations and contribute to the overall success of the organization.