Luis Suarez
Refugee Intake Specialist at Jfcs Pittsburgh
Based in Pittsburgh, United States
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Seniority
Staff
Department
Other
Location
Pittsburgh
Industry
Non-profit Organizations
Company size
156
Contact information
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l•••••••@jfcspgh.org
Phone
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Background
About Luis Suarez
With a professional certificate in Project Management and a degree in International Law and Legal Studies, I have developed and applied my skills and knowledge in various domains and contexts, such as online safety, customer care, and sales support. As a Refugee Intake Specialist I play a crucial role in assisting refugees and immigrants seeking employment services. Conducting culturally sensitive intake assessments, provide program information, and connect clients with appropriate services. I worked as a Social Evaluator, where I evaluated and monitored the quality and safety of online content, using multiple tools and systems to perform data analysis, reporting, and feedback. Previously, I provided customer care and sales support to both B2C and B2B segments at Kaplan International Languages, leveraging my language skills and cultural awareness in English, Spanish, and Portuguese. I also led, coached, and mentored my team, performed ongoing analysis of customer accounts, and resolved conflicts with empathy and efficiency.
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