Luis Vera
Business Risk & Controls Advisor Senior at Usaa
Based in San Antonio, United States
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Seniority
Manager
Department
Finance & Accounting
Location
San Antonio
Industry
Financial Services
Company size
40K
Contact information
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l•••••••@usaajobs.com
Phone
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Background
About Luis Vera
Senior Business Risk & Controls Advisor Luis Vera currently serves as a Senior Business Risk & Controls Advisor supporting the Process, Risk, and Controls Inventory (PRCI), Risk and Control Self Assessment (RCSA), and IT General Control (ITGC) programs within the Enterprise Chief Information Office (ECIO) to promote scalable and sustainable risk management practices and activities. Previous to this role he served as a Senior Business Process Owner supporting process risks through process management, control documentation, and issue management related to process, risks, and controls. He has also served as a: • ‘Capacity Planner’ providing long-term strategic planning at USAA for the Bank Contact Centers. • ‘Sr. Workforce Analyst and Process Developer’ for SWBC where he supported process mapping, capacity planning, Avaya CMS Supervisor administration, and performance reporting. • ‘Workforce Analyst’ for Superior Health Plans (Centene Corp.) implementing workforce management software (IEX), processes, procedures, and performance reporting. Luis holds a Bachelor’s degree in Business Administration with a focus in Management and a Master of Accountancy degree from Texas State University – San Marcos.
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