Luis Vina

Background

About Luis Vina

Global IT Services Leader with a Strong Focus on Customer Success and Operational Excellence An accomplished ICT professional with extensive experience across Development, Infrastructure, Information Systems, and Global Service Management. As a Global Services Manager, I lead 24x7 global support operations, driving incident resolution and process improvements, while fostering a culture of diversity and inclusion. My expertise spans project management, technical account management, and service delivery, working with global teams across EMEA, LATAM, NAM, and APAC. I ensure service excellence through a client-focused approach, aligning operations with business goals, managing SLAs and KPIs, and delivering continuous operational enhancements. Adept at managing complex international contracts, building strategic partnerships, and developing high-performing teams, I consistently raise customer satisfaction levels by aligning technology solutions with business needs. Specialties: ITIL, Server Architecture, Network (LAN/WAN), Lotus Notes and Delphi programming, Microsoft SMS, International Teams Management, Negotiation, Datacenter Project and Administration, Contact Center Technologies, PBX, Dialer, Telecomunications, Project Management, Servide Desk Management, Incident Management, Infraestructure Design, Network Management, Third Party Management, Business Continuity