Luka Saladze
Project and Operations Coordinator at Media 24
Based in Tbilisi, Georgia
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Seniority
Staff
Department
General Business & Management
Location
Tbilisi
Industry
Advertising Services
Company size
60
Contact information
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l•••••••@media24.world
Phone
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Background
About Luka Saladze
Project and Operations Coordinator with over 4 years of experience across iGaming, SaaS, healthtech, and real estate industries. I specialize in building and managing remote international teams, improving support processes, and ensuring compliance in regulated markets. At Evolution, I led a support team of 25+ agents across Georgia, Armenia, and Malta, focusing on AML/KYC processes and ensuring SLA compliance for regulated jurisdictions including Canada and the EU. I created SOPs, trained agents, and helped prevent major compliance issues during two product launches. At Helfy (Germany), I built a support team from the ground up, introduced AI chatbot automation that reduced ticket volume by 15%, and raised customer satisfaction scores from 4.3 to 4.8. I collaborated with product and operations to improve logistics and implement user feedback loops. Fluent in English and German, skilled in CRM platforms like Zendesk, HubSpot, and Salesforce, and open to remote leadership roles worldwide, especially in iGaming, SaaS, or other regulated industries.
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