Lukas Merten
Customer Success Manager at Stepstone Deutschland
Based in Osterath, Germany
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Seniority
Staff
Department
Customer/Client Service
Location
Osterath
Industry
Technology; Information and Internet
Company size
398
Contact information
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l•••••••@stepstone.de
Phone
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Background
About Lukas Merten
Project management of structural topics Solution of structural (recurring) and service-strategic issues Conception and realisation of webinars and workshops on current topics Preparation and realisation of regular exchanges with customers Placement and adoption of defined service topics Analysing the performance campaigns of selected end customers Explanation of relevant KPIs and how they can be influenced Support when using the performance interface Explanation of tests and releases with high impact Analysis of NPS feedback and complaint clusters In-depth analysis of feedback from the Net Promoter Score
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