Luke Ashdown

Background

About Luke Ashdown

A professional and experienced Product Specialist with a proven track record of achievement in the provision of high quality account management, consultative training and brand representation. Self-motivated, confident and independent in nature, with 17 years of experience as a digital product expert with responsibility for nurturing and building customer relationships. Accountable for managing customer satisfaction through delivery of outstanding product training and best practice, in a variety of formats, to a very large and varied customer base. Lead trainer, responsible for all training within the company and for training other trainers globally. Accomplished in the development and delivery of bespoke training materials. Experienced in hosting trade show stands and comfortable presenting to large audiences.Leads by example and reflective in nature. Adept at analysing data to identify engagement with products and able to identify current and future learning needs to ensure optimum customer satisfaction and retention.Seen as highly professional in manner and possessing expert product knowledge that is recognised by colleagues and customers. This knowledge, coupled with a confident, personable and engaging approach, results in the ability to communicate comfortably to all levels to promote positive brand awareness.