Luke Chadwick

Background

About Luke Chadwick

As a Customer Service Manager at TSB Bank, I lead a team of 15 consultants who provide excellent service and support to our customers across various channels. I manage the daily operations, performance, and quality of the team/department, ensuring that we meet and exceed our targets and standards. With a MSc in International Development from University of Bristol and a BSc in Geography from University of Gloucestershire, I have a strong academic background and a keen interest in global issues and social justice. I also have a TEFL qualification, which reflects my passion for teaching and learning. I leverage my skills in Microsoft Office, coaching, and stakeholder relations to deliver effective training and workflow management for my team, as well as to collaborate with other departments and senior managers. I am motivated by the opportunity to make a positive impact on the lives of our customers and the community.