Luke Mosley

Background

About Luke Mosley

Technically adept IT Support Specialist known for high productivity and efficient task completion. Possesses specialized skills in network troubleshooting, software installation, and hardware maintenance. Excels in problem-solving, communication, and time management to deliver outstanding technical support and customer service. • Technical Support: End User Support, Desktop Support, Network Engineering, Hardware / Software Troubleshooting, Network Administration, Software Installation, Hardware Upgrades, Break/Fix, Field Support • Routing & Switching: Cisco IOS, Cisco Meraki, ArubaOS, AOS-CX, Aruba Central • Operating Systems: Windows 10/11, Windows Server 2016/2019/2022, Linux • Programming/Scripting: Python, PowerShell, Batch Files (.bat) • Tools: PuTTY, Visual Studio Code, Microsoft Visio, SecureCRT, FortiClient VPN, Solar-PuTTY, GitHub, REST APIs, Active Directory, Group Policy, SNMP • Communication: Clear and effective verbal and written skills, with the ability to interface with both technical and non-technical stakeholders. • Provide Tier 2 Desktop Support for Windows 10/11 • Handle onboarding, imaging, software installation, and software/hardware troubleshooting tasks efficiently. • Perform switch, router, and SD-WAN installations. • Perform Windows Server 2016, 2019, and 2022 imaging and RAID configuration. • Set up and configure PRTG Network Monitor for efficient network monitoring. • Provide cutover support and handle switch, router, and wireless access point configurations within a Cisco Meraki environment. • Enhance network efficiency and organization by consolidating and eliminating VLANs within a network that utilizes Cisco IOS, ArubaOS, Meraki, and Aruba Central. • Handle printer troubleshooting, initial setup, and break/fix tasks. • Utilize REST APIs and Python scripts for automation of repetitive tasks.