Luke Oneill

Background

About Luke Oneill

Strategic, people-focused digital leader with over 16 years' experience delivering technology transformation across the public, education, and civic sectors. Proven track record of leading operational change, building high-performing teams, and delivering innovation at scale. I specialise in customer and technical support leadership, digital service optimisation, SaaS platforms, and stakeholder engagement. I have led major digital projects and operational transformations for universities, local government, and public sector organisations — delivering measurable improvements in service quality, operational resilience, and customer satisfaction. Passionate about aligning technology with organisational goals, fostering inclusive cultures, and embedding continuous improvement practices. Experienced working internationally across the UK, U.S, and Australia. Key strengths include digital transformation leadership, service delivery management, client relationship building, AI and automation integration, and regulatory compliance (ISO 27001, GDPR, ITIL, WCAG).