Luzie Baumgart

Background

About Luzie Baumgart

I am here to support you, your team and your users/customers/partners to get the best out of advanced software solutions. My results focus has been sharpened through years of experience in Customer Success/Support, Software Training and Sports Coaching. Specialties include: • Adjusting quickly to new teams/situations • Cross-departmental process optimization • Breaking down complex processes into manageable learning units • Collaborating online with international colleagues and customers • Working pro-actively in a team • Experience in working in an open space office, in small groups/rooms, and full time from home • Finding the needle in the haystack when it comes to technical issues • Speaking in public • Knowing my audience and delivering information accordingly • Knowing what I don't know My Master and Bachelor “Print and Media Technology” covered broad technical seminars as well as management and marketing. I supported customers and partners at Skuid (SaaS), a cloud UX design-and-deploy platform, that can work with various data sources: Before that I supported and trained EFI/DirectSmile CrossMedia (SaaS), a cloud based tool to create, measure and control marketing campaigns online. Tools I am experienced in (among others): • Ticketsystems/Docs: JIRA, Confluence, Freshdesk, Productboard, Mantis • CRM systems (e.g. Salesforce), CMS (e.g. WordPress), LMS (Moodle) • Collaboration: Collaboration: Asana, 15five, Zoom, Slack, TeamViewer, Webex, Teams • Functional understanding of API, XML, HTML, CSS, SQL, JS, JSS, VBScript • Various macOS office, Microsoft and Google Workspace products In 2024, I pursued a personal passion: photographing newborns at Triemli Hospital. And I’ve been extending my knowledge about AI through online seminars. In my free time I enjoy running, swimming, hiking, biking, and cooking. I don't understand the question if you are a "coffee or tea" person because I like both and if you need chocolate, you can always ask me because I'll have some (references available).