Lyall Diceman

Background

About Lyall Diceman

Food & Beverage Services, Weddings And Events, Front Desk, & Housekeeping Professional, approachable, and unflappable while teaching, coaching and mentoring staff. Expertise in serving clients with empathy, integrity, and grace. Well-groomed and well-spoken, energizing myself and others through my passion for delivering excellent customer experiences and evolving corporate brand. Provides positive interactions facilitating the success of my employees’ skill development and ensures a successful patron experience and service excellence. Strong multi-tasking skills to react to changes in a fast-paced environment while protecting the integrity and confidentially of privileged information and delivering corporate mission, vision, and values. Business Operations Expertise: Forecasts and reviews budgets, strategies for optimal yield and revenue management. Developed onboarding and job training program for food and beverage staff: servers, bussers, food prep staff, bartenders, chefs and pastry chefs ensuring policies and procedures are implemented. Strong work ethic and reputation for building rich and lasting client relationships by providing a warm, caring and empathetic approach to finding unique solutions to ever changing challenges. Encourage behaviors that reflect a commitment to diversity by creating a workplace that promotes employees to share opinions/ideas and show respect towards each other. Utilizes communication and conflict resolution skills to diffuse difficult situations and reoccurrence. Accurately processes payments via PayPal, cheque, credit, or debit cards, Manage all aspects of staffing: recruitment, selection, training, performance management and evaluation, schedules/assignments, and work priorities. Safety focused as a Georgian College Health and Safety committee member August 2003 – May 2016.