Lydia Brazier

Background

About Lydia Brazier

I am a dedicated, conscientious, reliable and enthusiastic individual with 16 years experience in administration and Customer Service. Managing customer expectations, working as part of a team to achieve service and risk control objectives. Management of key accounts involving contact from director level down, to improve service and support for the managers, while growing income for the Bank. I am organised and have excellent communication skills allowing me to build relationships with key stakeholders and ability to work on own initiative and in pressurized situations to meet deadlines. I am involved in training, coaching and development of a team, ensuring that support is available to achieve objectives set out and achieve personal development goals. Providing a high standard of customer service, in any telephone contact by responding to and taking action on customer requests within the expected timescales and to performance standards.