Lydia Misic Barclay

Background

About Lydia Misic Barclay

Senior-level Customer Success Professional with dedicated experience customizing training and development initiatives to inspire tomorrow’s leaders, enabling delivery of expert customer support, conflict resolution, and account management services. Highly skilled in building customer relationships and Customer Success teams to maintain accountability for achieving defined KPIs and consistently exceeding performance expectations. Creative thinker and self-starter with outstanding writing, multitasking, prioritization, organizational, and project management skills combined with a strong sense of personal accountability, commitment to community, and a positive service attitude. Technically savvy individual highly proficient in utilizing CRM tools such as Salesforce and Zendesk to streamline customer communications and track metrics.Key Proficiencies include: Customer Success Onboarding Start-up Experience B2B Support Strategic Account Management Process Improvements for Operational Excellence People Management Strategic Planning Mergers & Acquisitions (M&A) Navigations Training and Development